AvaTrade customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from AvaTrade’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the AvaTrade review.

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Customer service
4.5

AvaTrade has great customer support, giving fast and relevant answers in many local languages. On the negative side, support is not available 24/7, only 24/5.
Pros Cons
Phone support No 24/7 support
Live chat
Fast response time

You can contact AvaTrade via:

  • live chat
  • phone
  • email

AvaTrade has a great live chat. There were no long waiting times; we were able to reach a customer support agent almost immediately.

We got relevant and detailed answers. Besides English, you can chat in many other languages including Arabic, Chinese, French, Italian, German or Russian, among others.

AvaTrade phone support is OK. On the website, you can find a long list of local telephone numbers for most countries, so you don't have to dial an international number.  We had mixed results when trying to call customer service: sometimes we could immediately speak to an agent (in English); however, at another time, the phone call was disconnected after 3+ minutes of waiting time.

We received answers to our emails within a day, which is quite fast. On one occasion, though, the response we received didn't directly answer our question, but merely referred to a link.

We missed 24/7 availability. AvaTrade customer support is only available 24/5, which is still considered quite good.

AvaTrade review - Customer Service

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71% of retail CFD accounts lose money

Check out our summary on AvaTrade’s customer service compared with similar brokers, ATFX and HYCM.

AvaTrade customer service vs. similar brokers
AvaTrade ATFX HYCM
Global CFD and forex broker Global CFD and forex broker Global CFD and forex broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good OKish
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of AvaTrade’s customer service features.

AvaTrade customer service
Available customer service channels at AvaTrade

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with AvaTrade in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that AvaTrade is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    AvaTrade customer service
    AvaTrade customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at AvaTrade

    Live chat

    You’re in good hands. AvaTrade’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, AvaTrade’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.

    Email

    No worries! AvaTrade will answer your email in a short amount of time, usually within a day.

    Response relevance at AvaTrade

    Live chat

    You’ll find what you need. AvaTrade’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone AvaTrade provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, AvaTrade provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    AvaTrade customer service
    AvaTrade customer service bottomline

    AvaTrade's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to AvaTrade compare in this regard, check out our broker comparison tool here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Ádám Nasli

    Broker Expert

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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