ATFX customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from ATFX’s customer service, we collected the following must-know information.
Disclaimer: 59.38% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the ATFX review.
Customer service
You can reach ATFX via several channels for relevant and (mostly) quick answers. However, there is no 24/7 support, and the response time for emails is slow.
| Pros | Cons |
|---|---|
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• Phone support
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• No 24/7 support
|
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• Live chat
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• Slow communication via email
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• Great phone support
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You can contact ATFX via:
- telephone
- live chat
When we tested the phone service, we couldn't reach any operators on the day before a UK banking holiday. But after the holiday, we were immediately put first in queue. The operator was helpful and provided lots of insights to our questions.
The live chat service gives relevant answers. We had mixed experiences about its speed, though; on one occasion, we had to wait 30 minutes for an agent to be connected, while in another test, the response time was excellent.
On the other hand, we haven't received answers to any of the emails that we have sent to ATFX.
We missed 24/7 availability. You can reach customer service from Monday to Friday between 9 am and 5 pm, London time.
Check out our summary on ATFX’s customer service compared with similar brokers, Admirals (Admiral Markets) and AvaTrade.
| ATFX | Admirals (Admiral Markets) | AvaTrade | |
|---|---|---|---|
| Global CFD and forex broker | Global forex and CFD broker | Global CFD and forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of ATFX’s customer service features.
ATFX customer service
Available customer service channels at ATFX
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with ATFX in the following ways.
Please note that ATFX is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
ATFX customer service
ATFX customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at ATFX
Live chat
ATFX’s live chat speed varies from session to session. One day they respond in a minute; at other times, they make you wait for at least a few minutes.
Phone
On the phone, ATFX is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
ATFX takes its time when it comes to answering your email, sometimes taking more than 2-3 days to get back to you. After all, good work takes time, right?
Response relevance at ATFX
Live chat
You’ll find what you need. ATFX’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone ATFX provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, ATFX provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
ATFX customer service
ATFX customer service bottomline
Overall, ATFX's customer service could be improved in multiple areas. To check out how similar brokers fare compared with ATFX, use our broker comparison tool here.
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