ARMO Broker customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from ARMO Broker’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the ARMO Broker review.

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Customer service
3.9

ARMO Broker's customer service is good, providing useful answers by phone and meaningful responses via email. However, there is no live chat option or 24/7 support.
Pros Cons
Phone support No live chat
Relevant answers No 24/7 support

You can contact ARMO Broker via:

  • phone
  • email

ARMO Broker's phone support was average. We called them twice, and there was no reply the first time. When we called them a couple of hours later, they immediately replied and we got relevant answers in English. 

Via email, we received fast and relevant answers.

We missed however a live chat and 24/7 support availability.

ARMO Broker review - Customer Service

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Check out our summary on ARMO Broker’s customer service compared with similar brokers, CapTrader and Brokerpoint.

ARMO Broker customer service vs. similar brokers
ARMO Broker CapTrader Brokerpoint
Global stockbroker Global broker providing all asset classes Global stockbroker
How fast was customer support when we tried? Rather slow Fast Rather slow
Quality of Customer service answers Good Good Too vague or didn't answer
Live chat available No Yes No
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of ARMO Broker’s customer service features.

ARMO Broker customer service
Available customer service channels at ARMO Broker

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with ARMO Broker in the following ways.

  • Phone
  • Email
  • Please note that ARMO Broker is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    ARMO Broker customer service
    ARMO Broker customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at ARMO Broker

    Phone

    On the phone, ARMO Broker’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.

    Email

    No worries! ARMO Broker will answer your email in a short amount of time, usually within a day.

    Response relevance at ARMO Broker

    Phone

    On the phone ARMO Broker provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, ARMO Broker provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    ARMO Broker customer service
    ARMO Broker customer service bottomline

    Overall, ARMO Broker's customer service could be improved in multiple areas. To check out how similar brokers fare compared with ARMO Broker, use our broker comparison tool here.

    Author of this article

    Gyula Lencsés, CFA

    Author of this article

    Gyula Lencsés, CFA has more than 10 years of experience in the financial industry. He spent most of his career in the wealth management business as a portfolio manager of mutual funds. He has a trading experience in a wide range of asset classes, including stocks, ETFs, bonds, commodities, forex and derivatives markets.

    Gyula Lencsés, CFA

    Head of content

    Gyula Lencsés, CFA has more than 10 years of experience in the financial industry. He spent most of his career in the wealth management business as a portfolio manager of mutual funds. He has a trading experience in a wide range of asset classes, including stocks, ETFs, bonds, commodities, forex and derivatives markets.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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