AMP Global customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from AMP Global’s customer service, we collected the following must-know information.

Disclaimer: 72% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the AMP Global review.

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72% of retail CFD accounts lose money

Customer service
5.0

Customer service at AMP Global is good across multiple channels, and it includes unique features such as a support forum. However, phone support is slow and not available 24/7.
Pros Cons
Live chat No 24/7 support
Relevant answers Currently no phone support
Active support forum

You can contact AMP Global via:

  • live chat
  • phone (currently unavailable)
  • email
  • support forum

AMP Global has a speedy live chat. It's a great plus that the first questions and answers are automated, navigating you to the relevant person who will then answer your actual questions. We were satisfied with the quality of the answers we got.

AMP Global phone support was currently unavailable.

Via email, we likewise received helpful answers, while the turnaround was quick.

In addition, there is an active support forum, where you can interact with other users and the support team of AMP Global.

The only thing we missed was 24/7 availability.

AMP Global review - Customer Service

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72% of retail CFD accounts lose money

Check out our summary on AMP Global’s customer service compared with similar brokers, Admirals (Admiral Markets) and FxPro.

AMP Global customer service vs. similar brokers
AMP Global Admirals (Admiral Markets) FxPro
Global platform provider focusing on futures and CFDs Global forex and CFD broker Global CFD and forex broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available No Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of AMP Global’s customer service features.

AMP Global customer service
Available customer service channels at AMP Global

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with AMP Global in the following ways.

  • Live chat
  • Email
  • Please note that AMP Global is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    AMP Global customer service
    AMP Global customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at AMP Global

    Live chat

    You’re in good hands. AMP Global’s live chat responds quite fast, someone's usually there to help you within a minute.

    Email

    No worries! AMP Global will answer your email in a short amount of time, usually within a day.

    Response relevance at AMP Global

    Live chat

    You’ll find what you need. AMP Global’s live chat provides clear and detailed information to any questions you may have.

    Email

    You’re in the right place for further information. Via email, AMP Global provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    AMP Global customer service
    AMP Global customer service bottomline

    AMP Global's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to AMP Global compare in this regard, check out our broker comparison tool here.

    Author of this article

    Krisztián Gátonyi

    Author of this article

    Krisztián has 15 years of experience in proprietary trading, mainly in the interbank currency market as a foreign exchange risk manager. He received his MSc degree in International Business from the University of Middlesex. He is interested also in real estate and dividend growth investing. His purpose is to help people find the best investment provider.

    Krisztián Gátonyi

    Senior Broker Expert

    Krisztián has 15 years of experience in proprietary trading, mainly in the interbank currency market as a foreign exchange risk manager. He received his MSc degree in International Business from the University of Middlesex. He is interested also in real estate and dividend growth investing. His purpose is to help people find the best investment provider.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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    72% of retail CFD accounts lose money

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