AMP Futures customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from AMP Futures’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the AMP Futures review.

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Customer service
4.5

Customer service at AMP Futures is good across multiple channels, and includes unique features such as a support forum. However, phone support is slow and not 24/7.
Pros Cons
Live chat No 24/7 support
Relevant answers Slow phone support
Active support forum

You can contact AMP Futures via:

  • live chat
  • phone
  • email
  • support forum

AMP Futures has a speedy live chat. It's a great plus that the first questions and answers are automated, navigating you to the relevant person who will then answer your actual questions. We were satisfied with the quality of the answers we got.

AMP Futures phone support was slow, but the answers were relevant.

Via email, we likewise received helpful answers, while turnaround was quick.

In addition, there is an active support forum, where you can interact with other users and the support team of AMP Futures.

The only thing we missed was 24/7 availability.

AMP Futures review - Customer Service

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Check out our summary on AMP Futures’s customer service compared with similar brokers, NinjaTrader and Optimus Futures.

AMP Futures customer service vs. similar brokers
AMP Futures NinjaTrader Optimus Futures
Global platform provider focusing on futures trading Global platform provider focusing on futures trading Global platform provider focusing on futures trading
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of AMP Futures’s customer service features.

AMP Futures customer service
Available customer service channels at AMP Futures

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with AMP Futures in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that AMP Futures is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    AMP Futures customer service
    AMP Futures customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at AMP Futures

    Live chat

    You’re in good hands. AMP Futures’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    Ain’t nobody got time for that. On the phone, AMP Futures is a bit sluggish, as the waiting time to be connected often exceeds 5 minutes.

    Email

    No worries! AMP Futures will answer your email in a short amount of time, usually within a day.

    Response relevance at AMP Futures

    Live chat

    You’ll find what you need. AMP Futures’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone AMP Futures provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, AMP Futures provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    AMP Futures customer service
    AMP Futures customer service bottomline

    AMP Futures's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to AMP Futures compare in this regard, check out our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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