Alpaca Trading customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Alpaca Trading’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Alpaca Trading review.
Customer service
Alpaca Trading has great user community forums where developers can easily get help, but its own email support is mediocre, while phone support and live chat are missing entirely.
| Pros | Cons |
|---|---|
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• Great Slack and community forums
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• No phone support
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• No live chat
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• Mediocre email support
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You can contact Alpaca Trading only via email. In addition, you can use Alpaca's Slack or other community forums, where users can easily get help from one another.
In email, we got quick and OK answers.;If you are looking for detailed responses, this is not the best channel for you, as it is mostly limited to sorting out technical issues.
When we asked for more general investing help and questions about their service, responses were short and not always useful. We were pointed to general links like Alpaca's FAQ page and the API Documentation page, which didn't necessarily have the relevant information.
Check out our summary on Alpaca Trading’s customer service compared with similar brokers, moomoo and Webull.
| Alpaca Trading | moomoo | Webull | |
|---|---|---|---|
| US API broker | US zero-fee discount broker | US discount broker | |
| How fast was customer support when we tried? | Fast | Fast | OK |
| Quality of Customer service answers | Too vague or didn't answer | Good | Good |
| Live chat available | No | Yes | No |
| Phone available | No | No | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | Yes | Yes | Yes |
Let's continue with a more detailed description of Alpaca Trading’s customer service features.
Alpaca Trading customer service
Available customer service channels at Alpaca Trading
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Alpaca Trading in the following ways.
The good news is that Alpaca Trading’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.
Alpaca Trading customer service
Alpaca Trading customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Alpaca Trading
No worries! Alpaca Trading will answer your email in a short amount of time, usually within a day.
Response relevance at Alpaca Trading
Not bad, but could be better. Via email, Alpaca Trading gives largely relevant information, but often you wish it was a bit more detailed or more comprehensible.
Alpaca Trading customer service
Alpaca Trading customer service bottomline
Overall, Alpaca Trading's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Alpaca Trading, use our broker comparison tool here.
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