Alpaca Trading customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Alpaca Trading’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Alpaca Trading review.

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Customer service
1.9

Alpaca Trading has great user community forums where developers can easily get help, but its own email support is mediocre, while phone support and live chat are missing entirely.
Pros Cons
Great Slack and community forums No phone support
No live chat
Mediocre email support

You can contact Alpaca Trading only via email. In addition, you can use Alpaca's Slack or other community forums, where users can easily get help from one another.

In email, we got quick and OK answers.;If you are looking for detailed responses, this is not the best channel for you, as it is mostly limited to sorting out technical issues.

When we asked for more general investing help and questions about their service, responses were short and not always useful. We were pointed to general links like Alpaca's FAQ page and the API Documentation page, which didn't necessarily have the relevant information.

Alpaca Trading review - Customer Service

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Check out our summary on Alpaca Trading’s customer service compared with similar brokers, moomoo and Webull.

Alpaca Trading customer service vs. similar brokers
Alpaca Trading moomoo Webull
US API broker US zero-fee discount broker US discount broker
How fast was customer support when we tried? Fast Rather slow Fast
Quality of Customer service answers Too vague or didn't answer Too vague or didn't answer Good
Live chat available No No No
Phone available No No Yes
Email available Yes Yes Yes
24/7 availability No No Yes

Let's continue with a more detailed description of Alpaca Trading’s customer service features.

Alpaca Trading customer service
Available customer service channels at Alpaca Trading

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Alpaca Trading in the following ways.

  • Email
  • Please note that Alpaca Trading is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Alpaca Trading customer service
    Alpaca Trading customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Alpaca Trading

    Email

    No worries! Alpaca Trading will answer your email in a short amount of time, usually within a day.

    Response relevance at Alpaca Trading

    Email

    Not bad, but could be better. Via email, Alpaca Trading gives largely relevant information, but often you wish it was a bit more detailed or more comprehensible.

    Alpaca Trading customer service
    Alpaca Trading customer service bottomline

    Overall, Alpaca Trading's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Alpaca Trading, use our broker comparison tool here.

    Author of this article

    Nicole Conrad

    Author of this article

    Nicole is an intern content contributor for Brokerchooser. She comes to Brokerchooser with experience and certification in Accounting, and she currently is pursuing graduate studies in Economic Policy. Nicole writes broker reviews to provide transparency for customers: highlighting brokers’ exceptional services and holding them accountable for questionable practices.

    Nicole Conrad

    Broker Analyst

    Nicole is an intern content contributor for Brokerchooser. She comes to Brokerchooser with experience and certification in Accounting, and she currently is pursuing graduate studies in Economic Policy. Nicole writes broker reviews to provide transparency for customers: highlighting brokers’ exceptional services and holding them accountable for questionable practices.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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