Ally Invest customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Ally Invest’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Ally Invest review.
Customer service
Ally Invest's customer service is available 24/7 and gives relevant answers. On the flip side, the speed of responses was not particularly impressive.
| Pros | Cons |
|---|---|
| • Phone support | • Average speed of customer support |
| • Live chat | |
| • 24/7 availability |
You can contact Ally Invest via:
- phone
- live chat
The customer service is available only in English.
The Ally Invest phone support provided relevant answers albeit the speed of the service was average.
Via email, we got relevant answers, but it took a couple of days to receive a reply.
Ally Invest's live chat could be improved. The response speed was average and the relevancy of the answers was mediocre.
Despite all this, it's a big plus that the Ally Invest support team is available 24/7.
Check out our summary on Ally Invest’s customer service compared with similar brokers, Merrill Edge and Fidelity.
| Ally Invest | Merrill Edge | Fidelity | |
|---|---|---|---|
| US stockbroker | US discount broker | US stockbroker | |
| How fast was customer support when we tried? | OK | Fast | Fast |
| Quality of Customer service answers | OKish | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | No | Yes |
| 24/7 availability | Yes | Yes | No |
Let's continue with a more detailed description of Ally Invest’s customer service features.
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Ally Invest customer service
Available customer service channels at Ally Invest
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Ally Invest in the following ways.
The good news is that Ally Invest’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.
Ally Invest customer service
Ally Invest customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Ally Invest
Live chat
Ally Invest’s live chat speed varies from session to session. One day they respond in a minute; at other times, they make you wait for at least a few minutes.
Phone
On the phone, Ally Invest’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.
Ally Invest is quite unpredictable. Sometimes answers come pretty fast, but getting feedback only after 2 days is also not unheard of.
Response relevance at Ally Invest
Live chat
Ally Invest’s live chat is a bit of a hit-and-miss when it comes to clarity in answering your questions, so you'd better prepare for another round of research.
Phone
On the phone Ally Invest provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, Ally Invest provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
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Ally Invest customer service
Ally Invest customer service bottomline
Overall, Ally Invest's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Ally Invest, use our broker comparison tool here.
