AJ Bell Youinvest customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from AJ Bell Youinvest’s customer service, we collected the following must-know information.

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Customer service
4.5

AJ Bell Youinvest's customer service is great, providing fast and relevant answers on several channels, but there is no 24/7 availability.
Pros Cons
Phone support No 24/7 support
Live chat
Fast response time

AJ Bell Youinvest has a great live chat service. The relevancy of the replies was satisfactory, they answered quickly and there was no waiting time upon first contact. We found that customer service representatives were always flexible and helpful.

The AJ Bell Youinvest phone support works well. There is negligible waiting time and we received relevant answers to our technical questions.

The email replies were also satisfactory and arrived in one business day.

Support is not available on weekends, they can be reached Monday to Friday between 8 am and 4:30 pm London time.AJ Bell Youinvest review - Customer Service

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Check out our summary on AJ Bell Youinvest’s customer service compared with similar brokers, Hargreaves Lansdown and Interactive Investor.

AJ Bell Youinvest customer service vs. similar brokers
AJ Bell Youinvest Hargreaves Lansdown Interactive Investor
UK discount broker UK-based stockbroker UK stockbroker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available Yes No No
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of AJ Bell Youinvest’s customer service features.

AJ Bell Youinvest customer service
Available customer service channels at AJ Bell Youinvest

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with AJ Bell Youinvest in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that AJ Bell Youinvest is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    AJ Bell Youinvest customer service
    AJ Bell Youinvest customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at AJ Bell Youinvest

    Live chat

    You’re in good hands. AJ Bell Youinvest’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, AJ Bell Youinvest is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! AJ Bell Youinvest will answer your email in a short amount of time, usually within a day.

    Response relevance at AJ Bell Youinvest

    Live chat

    You’ll find what you need. AJ Bell Youinvest’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone AJ Bell Youinvest provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, AJ Bell Youinvest provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    AJ Bell Youinvest customer service
    AJ Bell Youinvest customer service bottomline

    AJ Bell Youinvest's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to AJ Bell Youinvest compare in this regard, check out our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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