AJ Bell Youinvest customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from AJ Bell Youinvest’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the AJ Bell Youinvest review.
Customer service
AJ Bell Youinvest's customer service is great, providing fast and relevant answers on several channels, but there is no 24/7 availability.
| Pros | Cons |
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• Phone support
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• No 24/7 support
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• Live chat
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• Fast response time
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AJ Bell Youinvest has a great live chat service. The relevancy of the replies was satisfactory, they answered quickly and there was no waiting time upon first contact. We found that customer service representatives were always flexible and helpful.
The AJ Bell Youinvest phone support works well. There is negligible waiting time and we received relevant answers to our technical questions.
The email replies were also satisfactory and arrived in one business day.
Phone support can be reached Monday to Friday between 8 am and 7 pm and from 10 am to 2 pm on Saturday, London time. Live chat is available Monday to Friday between 8 am and 5 pm.
Check out our summary on AJ Bell Youinvest’s customer service compared with similar brokers, Interactive Investor and Hargreaves Lansdown.
| AJ Bell Youinvest | Interactive Investor | Hargreaves Lansdown | |
|---|---|---|---|
| UK discount broker | UK stockbroker | UK-based stockbroker | |
| How fast was customer support when we tried? | Fast | OK | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | No | No |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of AJ Bell Youinvest’s customer service features.
AJ Bell Youinvest customer service
Available customer service channels at AJ Bell Youinvest
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with AJ Bell Youinvest in the following ways.
Please note that AJ Bell Youinvest is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
AJ Bell Youinvest customer service
AJ Bell Youinvest customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at AJ Bell Youinvest
Live chat
You’re in good hands. AJ Bell Youinvest’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, AJ Bell Youinvest is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! AJ Bell Youinvest will answer your email in a short amount of time, usually within a day.
Response relevance at AJ Bell Youinvest
Live chat
You’ll find what you need. AJ Bell Youinvest’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone AJ Bell Youinvest provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, AJ Bell Youinvest provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
AJ Bell Youinvest customer service
AJ Bell Youinvest customer service bottomline
AJ Bell Youinvest's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to AJ Bell Youinvest compare in this regard, check out our broker comparison tool here.
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