Admirals (Admiral Markets) customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Admirals (Admiral Markets)’s customer service, we collected the following must-know information.
Disclaimer: 81% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Admirals (Admiral Markets) review.
Customer service
Admirals customer service is available via several channels and is generally good quality. It provides helpful answers, although response times could be improved.
Pros | Cons |
---|---|
• Phone support | • No 24/7 support |
• Live chat |
You can contact Admirals (Admiral Markets) via:
- live chat
- phone
Admirals has a quick live chat; an agent is connected almost immediately. We always got detailed help and relevant answers.
Phone support was helpful and we received detailed answers. The agent also offered to send us information via email. However, sometimes we had to wait a bit longer than ideal before we got connected to an agent.
Email support is helpful. We received useful and to-the-point answers to our enquiries, although in some cases we had to wait for a full day for a reply. We appreciated the fact that they asked for feedback about the quality of customer support.
We missed the 24/7 availability, but overall Admirals has great customer service.
Check out our summary on Admirals (Admiral Markets)’s customer service compared with similar brokers, Tickmill and XM.
Admirals (Admiral Markets) | Tickmill | XM | |
---|---|---|---|
Global forex and CFD broker | Global forex broker | Global CFD and forex broker | |
How fast was customer support when we tried? | Fast | OK | Fast |
Quality of Customer service answers | Good | Good | Good |
Live chat available | Yes | Yes | Yes |
Phone available | Yes | Yes | Yes |
Email available | Yes | Yes | Yes |
24/7 availability | No | No | Yes |
Let's continue with a more detailed description of Admirals (Admiral Markets)’s customer service features.
Admirals (Admiral Markets) customer service
Available customer service channels at Admirals (Admiral Markets)
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Admirals (Admiral Markets) in the following ways.
Please note that Admirals (Admiral Markets) is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Admirals (Admiral Markets) customer service
Admirals (Admiral Markets) customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Admirals (Admiral Markets)
Live chat
You’re in good hands. Admirals (Admiral Markets)’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, Admirals (Admiral Markets)’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.
Admirals (Admiral Markets) is quite unpredictable. Sometimes answers come pretty fast, but getting feedback only after 2 days is also not unheard of.
Response relevance at Admirals (Admiral Markets)
Live chat
You’ll find what you need. Admirals (Admiral Markets)’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone Admirals (Admiral Markets) provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, Admirals (Admiral Markets) provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
Admirals (Admiral Markets) customer service
Admirals (Admiral Markets) customer service bottomline
Admirals (Admiral Markets)'s customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to Admirals (Admiral Markets) compare in this regard, check out our broker comparison tool here.