Admirals (Admiral Markets) customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Admirals (Admiral Markets)’s customer service, we collected the following must-know information.

Disclaimer: 81% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Admirals (Admiral Markets) review.

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81% of retail CFD accounts lose money

Customer service
5.0

Admirals customer service is available via several channels and is generally good quality. It provides helpful answers, although response times could be improved.
Pros Cons
Phone support No 24/7 support
Live chat

You can contact Admirals (Admiral Markets) via:

  • live chat
  • phone
  • email

Admirals has a quick live chat; an agent is connected almost immediately. We always got detailed help and relevant answers.

Phone support was helpful and we received detailed answers. The agent also offered to send us information via email. However, sometimes we had to wait a bit longer than ideal before we got connected to an agent.

Email support is helpful. We received useful and to-the-point answers to our enquiries, although in some cases we had to wait for a full day for a reply. We appreciated the fact that they asked for feedback about the quality of customer support.

We missed the 24/7 availability, but overall Admirals has great customer service.

Admirals (Admiral Markets) review - Customer Service

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81% of retail CFD accounts lose money

Check out our summary on Admirals (Admiral Markets)’s customer service compared with similar brokers, Tickmill and XM.

Admirals (Admiral Markets) customer service vs. similar brokers
Admirals (Admiral Markets) Tickmill XM
Global forex and CFD broker Global forex broker Global CFD and forex broker
How fast was customer support when we tried? Fast OK Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No Yes

Let's continue with a more detailed description of Admirals (Admiral Markets)’s customer service features.

Admirals (Admiral Markets) customer service
Available customer service channels at Admirals (Admiral Markets)

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Admirals (Admiral Markets) in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that Admirals (Admiral Markets) is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Admirals (Admiral Markets) customer service
    Admirals (Admiral Markets) customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Admirals (Admiral Markets)

    Live chat

    You’re in good hands. Admirals (Admiral Markets)’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, Admirals (Admiral Markets)’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.

    Email

    Admirals (Admiral Markets) is quite unpredictable. Sometimes answers come pretty fast, but getting feedback only after 2 days is also not unheard of.

    Response relevance at Admirals (Admiral Markets)

    Live chat

    You’ll find what you need. Admirals (Admiral Markets)’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone Admirals (Admiral Markets) provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, Admirals (Admiral Markets) provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Admirals (Admiral Markets) customer service
    Admirals (Admiral Markets) customer service bottomline

    Admirals (Admiral Markets)'s customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to Admirals (Admiral Markets) compare in this regard, check out our broker comparison tool here.

    Author of this article

    Réka Hidas

    Author of this article

    Réka attended the International Business and Economics bachelor program at Corvinus University in Budapest. She's eager to help investors find the best investment providers, through writing extensive reviews. On a more personal level she wants to develop her skills and grow professionally on this field.

    Réka Hidas

    Junior Broker Analyst

    Réka attended the International Business and Economics bachelor program at Corvinus University in Budapest. She's eager to help investors find the best investment providers, through writing extensive reviews. On a more personal level she wants to develop her skills and grow professionally on this field.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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    81% of retail CFD accounts lose money

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