ActivTrades customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from ActivTrades’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the ActivTrades review.

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60% of retail CFD accounts lose money

Customer service
4.5

ActivTrades offers several customer service channels and we found the live chat to be the fastest and most relevant. Emails are typically answered within 24 hours and the answers were relevant. The only thing we missed is the 24/7 availability.
Pros Cons
Phone support No 24/7 support
Live chat
Fast response time

ActivTrades providers several customer service channels. You can contact them via:

  • live chat
  • phone
  • email

ActivTrades has a fast live chat. The relevance of the answers was satisfactory. 

ActivTrades' phone support was fast and we got relevant answers. The agent was very helpful, he gave detailed answers to our questions and even sent a follow-up email. 

In email, we got quick and relevant answers.

We missed 24/7 availability. 

ActivTrades review - Customer Service

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60% of retail CFD accounts lose money

Check out our summary on ActivTrades’s customer service compared with similar brokers, Spreadex and FxPro.

ActivTrades customer service vs. similar brokers
ActivTrades Spreadex FxPro
Global CFD and forex broker Global CFD and forex broker Global CFD and forex broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of ActivTrades’s customer service features.

ActivTrades customer service
Available customer service channels at ActivTrades

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with ActivTrades in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that ActivTrades is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    ActivTrades customer service
    ActivTrades customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at ActivTrades

    Live chat

    You’re in good hands. ActivTrades’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, ActivTrades is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! ActivTrades will answer your email in a short amount of time, usually within a day.

    Response relevance at ActivTrades

    Live chat

    You’ll find what you need. ActivTrades’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone ActivTrades provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, ActivTrades provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    ActivTrades customer service
    ActivTrades customer service bottomline

    ActivTrades's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to ActivTrades compare in this regard, check out our broker comparison tool here.

    Author of this article

    Krisztián Gátonyi

    Author of this article

    Krisztián has 10+ years of experience in proprietary trading in the interbank currency market as a foreign exchange risk manager. He is interested also in real estate and dividend growth investing. His purpose is to help people find the best investment provider.

    Krisztián Gátonyi

    Senior Broker Expert

    Krisztián has 10+ years of experience in proprietary trading in the interbank currency market as a foreign exchange risk manager. He is interested also in real estate and dividend growth investing. His purpose is to help people find the best investment provider.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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