ActivTrades customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from ActivTrades’s customer service, we collected the following must-know information.
Disclaimer: 74-85% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the ActivTrades review.
Customer service
ActivTrades offers several customer service channels. We found the live chat to be fast and relevant, and emails are also answered within a day. We missed however 24/7 availability.
| Pros | Cons |
|---|---|
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• Phone support
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• No 24/7 support
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• Live chat
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• Fast response time
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ActivTrades providers several customer service channels. You can contact them via:
- live chat
- phone
ActivTrades has a fast live chat. The relevance of the answers was satisfactory. However, they ask for contact details (email, phone) before answering, which we found a bit annoying.
ActivTrades's phone support was fast and we got relevant answers. The agent was very helpful, giving detailed answers to our questions and even sending a follow-up email.
By email we also got quick and relevant answers.
We missed however 24/7 availability, as customer service is only 24/5.
Check out our summary on ActivTrades’s customer service compared with similar brokers, Admirals (Admiral Markets) and FxPro.
| ActivTrades | Admirals (Admiral Markets) | FxPro | |
|---|---|---|---|
| Global CFD and forex broker | Global forex and CFD broker | Global CFD and forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of ActivTrades’s customer service features.
ActivTrades customer service
Available customer service channels at ActivTrades
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with ActivTrades in the following ways.
Please note that ActivTrades is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
ActivTrades customer service
ActivTrades customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at ActivTrades
Live chat
You’re in good hands. ActivTrades’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, ActivTrades is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! ActivTrades will answer your email in a short amount of time, usually within a day.
Response relevance at ActivTrades
Live chat
You’ll find what you need. ActivTrades’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone ActivTrades provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, ActivTrades provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
ActivTrades customer service
ActivTrades customer service bottomline
ActivTrades's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to ActivTrades compare in this regard, check out our broker comparison tool here.
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